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Reporting our progress towards A Better Tomorrow 03 2 million customers every week Looking back.... We were proud to hit a major milestone of 20 years in Ireland in 2020 and Northern Ireland in 2019. With 209 stores and more than 2 million customers passing through our doors every week, our commitment to delivering high quality products at market-leading prices has helped to drive our remarkable growth. We’re proud of the strong, longstanding relationships we have established with local suppliers and colleagues in this time, and the positive impact we’ve made in the communities in which we operate. In the last two years alone, we have been named Most Reputable Supermarket (IrelandRepTrak study 2020), been awarded CORE – The Standard for Responsible Business in Northern Ireland, invested over €1million in the largest rooftop solar array in Ireland, planted over 82,000 trees as part of the Native Woodland Project, increased our food waste reduction programme with Waste Not and launched the hugely successful Lidl Plus, our app- based rewards programme that gives customers incredible savings every time they shop. In March 2020, the role of our local supermarket evolved overnight and became a frontline essential service. Our top priorities were ensuring the safety of our colleagues and customers while continuing to serve our communities with food and other essential supplies. To further protect those most vulnerable in our communities we also implemented remote payment solutions, priority hours for the elderly, priority queuing, additional assistance for vulnerable shoppers and an emergency Food Donation Appeal. Thanks to the resourcefulness and hard work of our colleagues, our shelves were stocked, our doors remained open and our communities were prioritised. In recognition of our frontline employees working tirelessly to ensure communities across the island were supported, we were awarded Best COVID-19 Response by a Retailer at the Irish Quality Food Awards. We will continue to innovate and implement solutions as things evolve further. Our responsibility going forward... In recent times, we have all experienced unprecedented change. Global and national resilience and collaboration became fundamental to ensuring food safety and supply. However, there has also been a notable increase in awareness and understanding for sustainability, from sustainable living to responsible business practises and the importance of supporting local. I am hopeful this global transition will continue to drive ambitious results towards protecting our planet and securing a bright, sustainable future for upcoming generations. At Lidl, we will continue to contribute to this global ambition through our ‘A Better Tomorrow’ strategy. One key area of focus for us in the short term will be building our climate strategy to the highest standard and we look forward to sharing our progress in this report. We take our role in society seriously and continuously strive to go above and beyond to offer the best for our customers, communities and the environment, working hard and smart to bring about real change, where it matters most, through innovation, investment and active leadership. That is why it is vital for us to be transparent and to report measurable and comparable impact. On behalf of the whole team here at Lidl, I am delighted to present our latest sustainability progress report. John Paul Scally, Chief Executive Officer at Lidl Ireland and Northern Ireland RESOURCES Protection of Ecosystems Animal Welfare Standards Environmental Protection: Supply Chain SUPPLY CHAIN Employment Related Supplier & Market Human Rights Development Corporate Environmental Management OPERATIONS Employee Responsibility Responsible Products CUSTOMER Transparency Social Value Responsible at Point of Sale Creation Communication