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Reporting our progress towards A Better Tomorrow SUPPLY CHAIN HUMAN RIGHTS 41 Grievance Effective grievance mechanisms and corresponding action plans play an important role in remediating identified human rights violations for affected individuals. Lidl recognises ‘effective grievance mechanisms’ as defined by the UN Guiding Principles (UNGPs) on Business and Human Rights, meaning that they are legitimate, accessible, predictable, equitable, transparent, rights-compatible, a source of continuous learning and based on engagement and dialogue. Grievance mechanisms form part of our Supplier Code of Conduct and we firmly believe that when these are implemented effectively, human rights violations can be clearly identified and affected individuals have access to remediation. Lidl Ireland and Northern Ireland has implemented a grievance mechanism via an online platform, available at www.lidl.ie and www.lidl-ni.co.uk to enable any individual (whether they be connected to Lidl’s direct operations or its supply chain), to report human rights, social and environmental violations. All grievances are independently processed by the organisation’s compliance officer and the reporting system can be accessed via an internet-based application. The effectiveness of this mechanism is reviewed annually between the compliance and CSR departments. As outlined in our policy, we report annually on the steps we are currently taking, as well as outlining our future commitments, ensuring we continue learning and adapting our approach as an organisation. Collaboration is critical to our approach - we are a board member of the RTRS, an active member of the World Banana Forum, a founding board member of the Sustainable Cocoa Forum, we also sit on the technical advisory committee of Global GAP GRASP and are a member of working groups within the Bangladesh Accord, ACT and the Roundtable on Sustainable Palm Oil (RSPO). Transparency As part of our journey towards greater transparency, we have also committed to publishing tier one information on our non-food supply chains. Our textile, accessories and shoes supplier lists can be downloaded on our websites at lidl.ie/csr and lidl.co.uk/suppliers SDG 8 – Decent Work & Economic Growth Through our Supplier Code of Conduct we drive SDG 8.5 Achieve full and productive employment and decent work for all protection policies, and progressively achieve greater equality. TARGETS: We have committed to conducting and publishing regular risk assessments of our supply chain and publish the results from 2020. Achieved Since January 2020 we have been committed to taking an action-orientated approach to working towards achieving living incomes and living wages within our global supply chains, thereby closing existing income and wage gaps. On Track From May 2020 we are committed to publishing the names and addresses of our tier one non-food supply chains online. Achieved By the end of 2021 we committed to conduct and publish three Human Rights Impact Assessments (HRIAs) in high risk supply chains. On Track By the end of 2021 we will enable access to effective grievance mechanisms and access to remedy (as defined by the UNGPs) in all identified high-risk supply chains. On Track By the end of 2021 we will publish a gender policy for our supply chain, through which we will develop our understanding on the root causes of issues facing women, reinforcing our commitment to the UN Women’s Empowerment Principles. On Track RESOURCES Protection of Ecosystems Animal Welfare Standards Environmental Protection: Supply Chain SUPPLY CHAIN Employment Related Supplier & Market Human Rights Development Corporate Environmental Management OPERATIONS Employee Responsibility Responsible Products CUSTOMER Transparency Social Value Responsible at Point of Sale Creation Communication