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S AIN HUMAN RIGHTS HumanRights andProcesses S U UP P P PL LY Y C CH HA Identify risks and opportunities Due Diligence Process Reporting our progress towards A Better Tomorrow 39 Define Requirements Implement and review actions Requirements In-depth understanding of potential risks, enables us to develop systemic approaches and policies. Together with our internal teams and external stakeholders, we integrate key processes, requirements and practises to ensure social and environmental due diligence is upheld. Clear and binding sourcing policies are developed, published and integrated within our tender processes and purchasing practices. These policies were outlined in our raw materials targets in the previous section. Training Buying teams are trained internally by CSR specialists on an annual basis as part of their product range review cycles to ensure they are aware of the potential human rights and environmental risks associated with their product categories. The buyer training also includes a review of the responsible sourcing policies associated with their product categories. This training is not only delivered to food and non-food buying team but also to all our goods not for resale and services and procurement teams. Implementation We undertake a range of actions to implement and monitor our due diligence in our supply chain. These controls reinforce our responsible sourcing policies and our third party certification schemes and our Code of Conduct. Audits Audits play an important role in our due diligence to gather supply chain information at a point in time. Through these independent assessments we gather information to support our wider risk analysis. Within our food supply chains we work with Sedex to conduct risk-based SMETA audits to understand the effectiveness of social management systems within high- risk supply chains, including areas such as health and safety protection, working hours, wages and employee rights. Communicate Monitor and improve As part of our responsible sourcing policies our cocoa, coffee and tea farmers and their supply chains are also audited by Fairtrade and Rainforest Alliance which include strong social and environmental criteria in their standards. In our fruit, vegetable, plants and flowers supply chains we work with Global GAP Risk Assessment on Social Practice (GRASP). This social risk assessment enables us to understand and evaluate the baseline performance of our growers around the world. Within our non-food supply chains we have a requirement to conduct annual Amfori - Business Social Compliance Initiative (BSCI) social audits, the results of which form part of our buying decisions. We also outline clear expectations with regards to policies on preventing child labour, forced labour and responsible recruitment. By monitoring these audits we are able to drive continuous improvements in our supply chains. SDG 5 – Gender Equality We are committed to SDG 5.1 End all forms of discrimination against all women and girls everywhere. RESOURCES Protection of Ecosystems Animal Welfare Standards Environmental Protection: Supply Chain SUPPLY CHAIN Employment Related Supplier & Market Human Rights Development Corporate Environmental Management OPERATIONS Employee Responsibility Responsible Products CUSTOMER Transparency Social Value Responsible at Point of Sale Creation Communication s r R e e d l g o u h l e a k r a t e s n h t i g w a e u g g o l a e m e n t & d i