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62 CUSTOMER RESPONSIBLE PRODUCTS1 High Quality Products and Product Safety1 We continue to ensure rigorous quality and safety testing in our own branded products. We recognise the inherent risks in product production such as microbiological, chemical and biological contamination of foodstuffs. ACTION: We take pride in committing to the highest quality at the lowest prices making sure leading safety standards are always met. Safe food from the start · Carefulselectionofsuppliers · Certificationsreviewed · Unannouncedsupplierauditsconductedregularlyby independent accredited auditors · Qualitytested-wealsoworkwithindependent consumer panels to review our products on a regular basis to ensure that our customers are happy with our products. · Safety tested - in addition to the quality testing we do, we also work closely with experts in independent, fully accredited testing laboratories, to ensure that all of the products you and your families consume are the safest they can be. · Thisprocessisfollowedbyour colleagues for all international suppliers too. Working with governing agencies We work very closely with our Lead Environmental Health Officer (EHO) on all product related queries or potential concerns. This relationship is established on regular two-way communication. Our Lead EHO advises on all product related topics relating to safety and quality, while also acting as an resource for any queries we might have. We comply with and support all governing food safety related agencies and authorities, such as the Food Safety Authority of Ireland, the Food Standards Agency Northern Ireland, the Competition and Consumer Protection Commission and the Department of Food, Agriculture and the Marine. We guarantee high quality food through a rigorous product development and quality control process. Aoife Noonan, Head of Quality Assurance 1 GRI 416-1, GRI 416-2 This process is ALSOfollowedfor all our near food products such as household, cosmetics, pet food etc, making sure all our products are tested and commit to the highest safety and quality standards. RESOURCES Protection of Ecosystems Animal Welfare Standards Environmental Protection: Supply Chain SUPPLY CHAIN Employment Related Supplier & Market Human Rights Development Corporate Environmental Management OPERATIONS Employee Responsibility Responsible Products CUSTOMER Transparency Social Value Responsible at Point of Sale Creation Communication