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CUSTOMER SOCIAL VALUE CREATION Reporting our progress towards A Better Tomorrow 69 Lidl Community Works 1 in 4 local young people struggle with their mental health in Northern Ireland, a very worrying statistic for any parent or guardian to hear. Taking part in sport has been shown to have both physical and mental benefits for children. Participating in sports and playing in teams provides children with a life-long support system of friends and mentors and can improve their social skills, self-esteem, body confidence, and ability to deal with peer pressure. That’s why we introduced the Lidl Community Works Sport For Good programme. Our mission is to encourage young people to make the most of the physical and mental benefits of taking part in sports so they can have a healthy body and mind. Our progress to date: Over £150,000 invested in sports equipment across 40 sports clubs in Northern Ireland in FY19. £120,000 invested in sports equipment for 40 secondary schools across Northern Ireland in FY20. Autism Aware Quiet Evenings Between the bright lights, crowded spaces, noise and sensory overload, grocery shopping can sometimes be a very stressful task for people with autism. With this in mind, we have organised “Autism Aware Quiet Evenings” in each of our stores to help people and families who may struggle with the weekly shop run. These Autism Aware Quiet Evenings take place weekly, on Tuesdays from 6pm to 8pm, offering our customers a more comfortable shopping experience. · Reducedlighting · Nomusicorannouncements · Lowertillscansounds · Priorityqueuingandadditionalassistance · Alwayswelcomeassistancedogs Our progress to date (Across all stores since 2018) · Sensorymapforallstoresdesigned&availableonline · AutismAssistanceDogssponsoredfortwofamilies · Educational/awarenessbuildingmaterialcreated · Dedicatedannualsensorytoypromotion–includingeardefendersandweightedblankets · WejoinedtheValuable500!Thisisaglobalmovementputtingdisabilityonthebusiness leadership agenda. Joining this network of businesses, we are committing to bringing disability inclusion to the fore of our board agenda. · FirstIrishRetailertobecomeJAMCardFriendly,wewanttowelcome all JAM Card users to shop at ease in our stores and are supporting our colleagues to recognise the card to make our customers’ shopping experience as stress-free as possible. SDG 17 – Partnerships for the Goals Through a broad range of partnerships we aim to support SDG 17.6 Enhance the global partnership for sustainable development, complemented by multi stakeholder partnerships that mobilize and share knowledge, expertise, technology and financial resources, to support the achievement of the sustainable development goals in all countries, in particular developing countries. RESOURCES Protection of Ecosystems Animal Welfare Standards Environmental Protection: Supply Chain SUPPLY CHAIN Employment Related Supplier & Market Human Rights Development Corporate Environmental Management OPERATIONS Employee Responsibility Responsible Products CUSTOMER Transparency Social Value Responsible at Point of Sale Creation Communication